CRM 2011 Rollup 12 – Script Error 800a139e

This issue has been driving me crazy. It started the very moment that we applied CRM 2011 Rollup 12 to our development environment.

While working on a new CRM for a customer, I had a scenario where a Virtual Box Windows 7 operating system was generating a script error on just about EVERY mouse click on the site navigator, yet on my host Windows 7 operating system, no errors were being generated. Other team members were also not encountering anywhere near the volume of errors I was seeing?

Familiar Script Error Dialogue:


Error Detail:ErrorDetail

Could not complete the operation due to error 800a139e.

I tried all the usual things like emptying IE temporary files, IE compatibility mode and other IE versions. No difference.

After sending hundreds of error reports to Microsoft :-), I searched for hints as to what could be causing this strange behaviour?

The solution is very easy to apply, but unfortunately looks like a bug as you have to disable a great feature in CRM – IM Presence.IMPresenceOption

The reason? If your operating system does not have Lync or other IM software present (Lync is the only one I tested anyway) the customer record grids fail to load correctly and the error is generated (often).

Turn off the IM Presence feature and your browser will operate fine, no errors.


4 Responses to “CRM 2011 Rollup 12 – Script Error 800a139e”

  1. 1 LariM June 20, 2013 at 5:41 am

    Thank you! That was an extremely annoying error.

  2. 2 CrisF September 17, 2013 at 7:58 am

    We have Lync 2013 and I was still seeing this error. After turning off ‘IM presence option’ this error pop-up ceased. We have Rollup 13

  3. 4 Paul February 27, 2014 at 3:40 am

    fixed it! thanks. works in CRM 2013

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